Refund policy

Return Policy

1. Eligibility for Return:

   • Items are eligible for return within 14 days from the delivery date.
   • Products must be unused, unworn, and in their original condition with all tags and packaging intact.
     
     

2. Process for Returning an Item:

   • To initiate a return, contact our customer service team from the Contact Us page.
   • Provide details of the item you wish to return and the reason for return.
   • Depending on the location and product, we may arrange for a pick-up or guide you on how to send the item back.
     
     

3. Exclusions from Returns:

   • Certain items may not be eligible for return due to hygiene, product nature, or other specific reasons. This will be clearly mentioned in the product description.
     
     

4. Return of Faulty or Incorrect Items:

   • If you receive a faulty or incorrect item, please contact us immediately for a replacement or return.

Refund Policy

1. Refund Method:

   • Refunds are issued as a credit note valid for one year from the date of issue.
   • The credit note can be used for future purchases on our website.
     
     

2. Processing Time for Refunds:

   • Once the returned item is received and inspected, we will process the credit note.
   • The processing time may vary, but we aim to complete it as quickly as possible.
     
     

3. Non-refundable Items:

   • Certain sale items or promotional offers may be non-refundable. This will be clearly stated at the time of purchase.
     
     

4. Refund for Shipping Costs:

   • Generally, shipping costs are non-refundable. However, if the return is due to an error on our part, we may refund the shipping cost.
     
     

5. Conditions Affecting Refund Eligibility:

   • Items returned damaged or with missing parts may not be eligible for a full refund.
   • The condition of the item at the time of return will significantly influence the eligibility and value of the refund.
     
     

6. Contact Information for Returns/Refunds:

   • For any queries or assistance related to returns and refunds, please reach out to our customer service team through the provided contact channels.